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Home | Frequently asked questions

Frequently asked questions

Bielefeld Safe Deposits is London’s largest independent provider of safe deposit services. The organisation is based on traditional values of trust, honesty and reliability, but has a modern attitude towards service and security.

About your account

  • 1.Where are your vaults?
  • 2.What size safe deposit boxes do you offer and what do they cost?
  • 3.How do I open an account with you?
  • 4.What can I store in my box?
  • 5.What are your Terms & Conditions?
  • 6.What happens if I lose my keys or access card?
  • 7I have lost the copy of my contract can you provide a copy?
  • 8.How easy is it to get access to my safe deposit box?
  • 9.Can other people gain access to my safe deposit box?
  • 10.Is there any privacy in the vault?
  • 11.Do you limit the time allowed in your vaults?
  • 12.Are the temperature and humidity of your vaults controlled?
  • 13.How do I pay for my safe deposit box?
  • 14.How do I renew/cancel my account?
  • 15.What happens if I die?
  • 16.Can I Remove a Joint Customer From My Account?
  • 17.Can I transfer my account to another of your offices?
  • 18.Are guests and children allowed?

Security

  • 19.How do you ensure that my valuables are secure?
  • 20.What sort of alarm systems do you have?

Insurance

  • 21.What does your insurance cover?
  • 22.Are your safe deposit boxes insured?

About Bielefeld Safe Deposits

  • 23.How long has Bielefeld Safe Deposits been established and who owns and runs the company?
  • 24.Is your business regulated?

© 2026 Copyright Bielefeld Safe Deposits

Bielefeld Safe Deposits is a company incorporated in England and Wales (company number 01734493) whose registered office is at 4th Floor, Elsley Court, 20-22 Great Titchfield Street, London W1W 8BE, England.
VAT registration number 902190559.

Bielefeld Safe Deposits is a company incorporated in England and Wales (company number 11217851) whose registered office is at 4th Floor, Elsley Court, 20-22 Great Titchfield Street, London W1W 8BE, England.
VAT registration number 902190559.
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